PRIVACY
Your information, handled carefully.
Last updated 4 October 2026
Who is responsible for your information
JNJN LTD is the data controller for Theory Connect. JNJN LTD is registered in England and Wales under company number 13628506. Its registered office is 14/2E Docklands Business Centre, 10–16 Tiller Road, London, England, E14 8PX.
What we collect
Account and contact details, Theory Challenge answers and scores, optional theory-test timing and marketing preferences, limited campaign attribution, tutor application and qualification information, booking records, payment references, messages generated by service events, and technical security logs. Stripe holds payment-card and payout details; Theory Connect does not store them.
Marketing choices
The free Theory Challenge is available without agreeing to marketing. If you actively opt in, we use your first name, email address, challenge activity and optional test timing to send relevant theory-test preparation information. Every marketing email includes an unsubscribe link. Unsubscribing stops future marketing messages but does not stop necessary account, purchase or service emails.
Live-class recordings
Group classes are recorded automatically when the tutor joins. A notice is shown before each participant enters. The recording may include the tutor’s audio, video and shared screen, together with any audio, video or material a participant chooses to share. Finished recordings are processed by Daily and made available only to eligible Theory Connect members and administrators. One-to-one lessons are not recorded automatically.
Why we use it
We use information to provide accounts, challenges, training, sessions and classes, support payments and refunds, provide class catch-up recordings, prevent abuse, measure the effectiveness of our services, meet legal duties, and improve reliability. These activities rely on performing our contract, complying with legal obligations, our legitimate interests in operating a safe service, or consent where required. We ask for consent before optional marketing or non-essential analytics.
Who receives it
Only the learner and tutor information needed to deliver a booking is shared between them. Carefully selected infrastructure, authentication, payment, video and communications suppliers process information under contract. We do not sell personal information.
Retention and your rights
Account, application and unconverted lead data is reviewed periodically and removed when it is no longer required for the purpose collected. Class recordings are reviewed at least annually. Security logs are normally kept for 90 days. Financial, refund and audit records may be retained for up to seven years where legally required. You can request access, correction, deletion, restriction, portability or an objection by emailing privacy@theoryconnect.co.uk. Legal retention duties may limit deletion.
Questions and complaints
Contact support@theoryconnect.co.uk if you have a privacy question or complaint. You also have the right to complain to the UK Information Commissioner’s Office.